Refund policy

We operate a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unopened or unused, and in its original packaging. You will also need your receipt or proof of purchase.

Return shipping costs will be borne by the customer.

To make a return, please contact us at shop@solutive.fr. Please note that returns should be sent to the following address: Solutive, 9 rue des Douves du Lion d'Or - 56120 Josselin - France

Items returned without a return request will not be accepted.

If you have any questions about returns, please contact us at shop@solutive.fr.


Damage and problems
Please inspect your order as soon as you receive it and contact us immediately if the item is faulty, damaged or if you have received the wrong item, so that we can assess the problem and remedy it.


Exceptions or non-returnable items
Please do not hesitate to contact us if you have any questions or concerns about a specific item.

Unfortunately, we do not accept returns on promotional items or gift cards.

 

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for a new item.


14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unopened or unused, and in its original packaging. You will also need your receipt or proof of purchase.


Refunds
We will notify you as soon as we have received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, you will be automatically refunded to your original payment method within 10 working days. Please bear in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since your return was approved, please contact us at shop@solutive.fr.